Patient Appointment Services (PAS) Clerk

International SOS Government Medical Services•Tacoma, WA

1d•Remote

About The Position

Support patients receiving care within a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care. At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide. In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.

Requirements

High school diploma or GED equivalency.
Proficiency with Microsoft 365, including Teams, Excel, and Outlook, with strong computer skills and the ability to learn new systems.
Strong customer service, telephone etiquette, and verbal and written communication skills.
Strong attention to detail, problem-solving skills, and the ability to prioritize multiple assignments in a fast-paced environment.

Nice To Haves

6+ months of healthcare administrative experience.
6+ months of call center experience.
Experience with CXOne, MHS GENESIS, or comparable call-center software.

Responsibilities

Schedule, reschedule, and cancel primary and specialty care appointments while correcting booking errors as needed.
Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution.
Verify patient eligibility and update demographic information to support accurate scheduling and access to care.
Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.
Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.
Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.