Patient Appointment Scheduler (In-Person)

Arlington Orthopedics Associates•Arlington, TX

1d•Onsite

About The Position

The Patient Appointment Scheduler will be responsible for answering incoming telephone calls, assisting with scheduling and other needs based on call type. This role requires maintaining knowledge of procedures, referral guidelines, policies, privacy, and confidentiality. The scheduler will deliver quality customer service, manage the referral process professionally and in a timely manner, and ensure accuracy of electronic patient records. This position also involves retaining and utilizing knowledge of insurance policies and procedures.

Requirements

High School Diploma/GED or equivalent experience
1+ years of Health Care related experience
Knowledge of medical terminology
Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
Effective verbal and written communication skills
Strong customer service skills
Detailed oriented with organizational and time management skills
Ability to perform in a highly stressful situation
Ability to multitask
Ability to establish effective working relationships with patients, physicians, and other medical support staff
Ability to navigate through multiple software applications

Responsibilities

Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
Participates in clinic and market education, training, and meetings as need and/or required.
Communicate with outside physician offices when needed to clarify referral issues.
Communicate with clinical staff promote team awareness.
Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
Works independently.
Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
Retain and utilize knowledge of insurance policies and procedures.
Performs other related duties as assigned.

Benefits

Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
Dental & Vision Insurance
401(k) with Annual Employer Contributions
HSA/FSA
Short- and long-term disability
Life and AD&D
Legal assistance
Employee Assistance Program (EAP)
Up to 2 weeks of PTO starting out. (Increases with tenure)
7 paid holidays + 2 floating holidays