Patient Appointment Coordinator - Orcas Island - Part Time / Days

Island Health Careers•Eastsound, WA

3d•Onsite

About The Position

At Island Health, people are at the center of everything we do. As a part of the Orcas Island Clinic team, you’ll play a vital role in supporting our mission to care for those who care for others. You’ll help create a positive and seamless experience for every team member — ensuring they feel valued, supported, and heard. In the Patient Appointment Coordinator role, you will play a key role in the department, as you will be responsible for acting as a patient advocate at all times. This position schedules and confirms appointments, verifies patient insurance eligibility, assists patients upon check-in and check-out, prepares documents for clinic appointment, enters patient demographic and insurance data into electronic medical record and offers other administrative office support.

Requirements

Demonstrated communication skills consistent with Island Hospital’s mission, vision, values and Promise.
Planning, organization and prioritization skills with demonstrated evidence of critical thinking, problem solving and analytical processing ability.
Self-motivated, flexible and has the ability work independently and in a team environment, with strong ethical standards.
Adaptability and flexibility to facilitate change while meeting multiple demands and priorities of a challenging position and workload.
Ability to develop and maintain strong interpersonal relationships with staff at all levels of the organization with a focus on forming partnerships with key stakeholders to achieve an optimal patient care experience and support Island Hospital’s strategic goals.
Ability to work collaboratively in cross-functional teams and build positive relationships with clinicians, leaders, and other stakeholders.
High School Diploma required

Nice To Haves

advanced education preferred
Previous experience in a physician clinic setting strongly preferred

Responsibilities

Warmly and professionally greets and registers patients with a smile.
Verifies insurance and demographic data and updates information as needed.
Schedules appointments for medical providers.
Calls patients with appointment reminders.
Work patient electronic worklists.
Prepares patient record for appointments, print routing slips, and fills out other documents as needed.
Prepares deposits and daily income summaries.
Receives cash and insurance payments.
Collaborates with the Orcas Patient Liaison to assist patient scheduling and coordination of services.
Picks-up, sends, and distributes mail from post office.
Initiates and assists with patient release of records.
Assists with closing the office.