Patient and Guest Services Representative

Agrace • Janesville, WI

11d • Onsite

About The Position

The Patient & Guest Services Representative works as part of a collaborative team to provide reception and customer service support to patients, families, guests, staff, and other internal and external customers of Agrace. Agrace is a nationally recognized nonprofit leader in hospice and palliative care, making a lasting impact with patient-centered care.

Requirements

• High school diploma or GED or equivalent combination of education and work experience
• At least one year customer service experience in a health care setting preferred.
• Intermediate skill level with Microsoft Office Suite and ability to manage multiple programs and screens at once
• Ability to work effectively and cooperatively with others and communicate effectively verbally and in writing
• Experience learning and effectively using industry-specific software and multi-line phone systems
• Ability to be flexible in time and task to meet organizational needs
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to work at various Agrace locations.
• Ability to use proper body mechanics and standard precautions

Responsibilities

• Performs reception duties: Answers multi-line phone system and processes calls according to protocol
• Greets internal and external customers in a timely and friendly manner, notifying appropriate party of arrival and escorting parties as needed to various locations in the building
• Coordinates with other staff and volunteers to ensure consistent phone and desk coverage
• Processes incoming and outgoing correspondence: Distributes incoming mail according to protocol
• Prepares outgoing mail, including postage and ensuring delivery as needed
• Maintains postage equipment and ensures enough postage funds, ink, etc. are available
• Coordinates daily bank deposits: Prepares daily bank deposit of monies received according to protocol
• Copies, collates, and distributes documentation of monies to appropriate parties
• Delivers cash bank bag to the designated location per established schedule
• Carries out administrative support and participates in special projects: Carries out daily tasks for designated departments according to supervisor instruction
• Assists staff/departments with periodic requests for administrative or project support
• Assists with coordination of room reservations and technology setup in the Janesville facility
• Participates in internal work groups, meetings, and committees relative to position responsibilities.
• Reports concerns and recommendations to supervisor regarding assigned projects and identifies opportunities for improvement in systems and processes
• Communicates positively and proactively with staff and volunteers to ensure a high level of customer services is met
• Completes mandatory educational requirements

Benefits

• Competitive pay with free parking
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED