Patient And Guest Services Representative - Emergency - Chula Vista Medical Center - Variable Shift - Per Diem

Sharp HealthCare•Chula Vista, CA

2d•$28 - $34•Onsite

About The Position

To provide excellent customer service, information assistant to internal/external customers of Sharp, collaborate with the interdisciplinary team in the delivery of care with consideration to populations served including age specific needs.

Requirements

AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Knowledge of communication equipment and its functions.
Excellent verbal communication skills.
Good written communication skills.
Ability to develop a working knowledge of computers.

Nice To Haves

H.S. Diploma or Equivalent
1 Year experience in a customer service position, preferably in an acute health care setting.

Responsibilities

Customer Service Access hospital database to provide needed information while being HIPAA compliant.
Greets visitors in person and by telephone.
Serves as a receptionist, provides information and answers questions.
Employs active listening, telephone etiquette, communicates directions/instructions slowly and clearly, and assist with wayfinding.
Identifies and resolves customer satisfaction issues and reports them to the appropriate person in appropriate department.
Communicates effectively with all levels of staff and uses the chain of command per department guidelines.
Visitor Check and Wayfinding Provide visitor and support person check in, facilitate appropriate screening of individuals completed in accordance with Sharp Healthcare's Expansion-Retraction Grid.
Facilitates patient procedural check in and accompanies them to hospital holding areas.
Volunteer management- prioritizes duties and dispatches them appropriately and efficiently.
Departure Plaza and Telehealth Duties Assists patient and families at the discharge plaza, ensuring proper safe patient mobilization techniques as needed depending on patient population.
Provides care within scope of responsibilities.
Uses proper body mechanics and safe patient mobilization equipment to ensure patient safety and avoid personal injury.
Assists with TeleMed appointments with hospital owned iPad, tracks visits, and logs them accordingly.
Secures iPads and phones when not in use.
Tracks equipment availability: logs, assigns, and tracks equipment.
Safety Monitors all lobby activity, maintaining a positive, controlled environment.
Reports observed safety hazards and unsafe practices to security and supervisor on duty.
Notifies security of patients or visitors that are at risk for injury or harm to self-and/or others.
Ensures compliance with safety regulations (e.g., equipment does not block fire exists).
Reports personal injury within 2 hours of event to a supervisor and completes accident paperwork.
Notifies supervisor with any staffing issues or barriers.