Patient and Family Financial Advocate

Dayton Children's Hospital • Dayton, OH

22d • Onsite

About The Position

Under the direction of the Pre-Service Operations Manager, the Patient and Family Financial Advocate provides patients with an exceptional financial experience by helping them navigate and understand insurance benefits and potential financial liability. The advocate identifies patients who may qualify for financial or social assistance from public agencies by assessing their financial and social circumstances, serving as a liaison between patients and agencies, and documenting assessments and outcomes. The role ensures accurate entry of demographic and financial information for each account to support successful financial outcomes for patient services. The advocate must understand regulatory and third-party payer guidelines for outpatient and inpatient services, as well as managed care, Medicare, and Medicaid rules for billing, coverage, and reimbursement.

The position is full time, 40 hours per week, with a Monday–Friday schedule from 8 a.m. to 5 p.m. and a weekend rotation every fourth weekend.

Requirements

• High school diploma or GED required.
• Complete Financial Advocate orientation modules within six months of hire.
• At least one year of experience in patient access, patient accounts, customer service, or a large hospital/medical front office.
• Proficiency in customer service and data collection processes.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to support, motivate, and collaborate with a team.
• Solid understanding of healthcare billing regulations, insurance processes, and compliance requirements.
• Excellent organizational and time-management skills.

Nice To Haves

• Associate’s degree.
• Two or more years of relevant experience.
• Knowledge of medical terminology.
• Experience with EPIC.

Responsibilities

• Help patients navigate and understand insurance benefits and potential financial liability.
• Identify patients who may be eligible for financial and social assistance from public agencies by assessing their financial and social situations.
• Act as a liaison between patients and public agencies, and document assessments and outcomes.
• Ensure accurate entry of demographic and financial information for each account.
• Apply regulatory and third-party payer guidelines for outpatient and inpatient services, including managed care, Medicare, and Medicaid billing, coverage, and reimbursement rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED