Patient Ambassador

University of Florida • Gainesville, FL

23h • Onsite

About The Position

The Patient Ambassador will welcome and assist patients, visitors, and guests throughout the College of Dentistry. This role involves providing directions, wayfinding assistance, and escorting patients with mobility challenges. The ambassador will also communicate important updates regarding building access and route changes, answer general questions, and connect patients with appropriate personnel. A key aspect of this position is maintaining a professional, friendly, and helpful presence to support efforts in enhancing the patient experience and promoting excellent customer service.

Requirements

• Current University of Florida student.
• Strong interpersonal and communication skills.
• Dependable, professional, and customer-service focused.
• Ability to walk and stand for extended periods.
• Comfortable interacting with a diverse patient population.

Nice To Haves

• Previous customer service, hospitality, healthcare, or ambassador experience.
• Ability to remain calm and helpful in a fast-paced environment.
• Experience providing assistance and directions to the public.
• FWS permit

Responsibilities

• Welcome and assist patients, visitors, and guests throughout the College of Dentistry.
• Provide directions and wayfinding assistance to clinics, offices, and other destinations.
• Escort patients with mobility challenges when needed.
• Communicate temporary route changes, clinic relocations, and building access updates during renovation activities.
• Answer general questions and connect patients with appropriate clinic personnel when necessary.
• Maintain a professional, friendly, and helpful presence in assigned areas.
• Support efforts to enhance the patient experience and promote excellent customer service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed