Patient Ambassador - Full Time, Days (East Los Angeles) 10320

Los Angeles Community Hospitals • Los Angeles, CA

5d • Onsite

About The Position

The Patient Ambassador resolves patient complaints and issues, escalates unresolved issues, and ensures management is aware of issues. Works to increase patient satisfaction and provides a caring, safe environment to patients. Provides customer satisfaction training when requested by management.

Requirements

• High school diploma or GED
• Demonstrates excellent customer service skills.
• Professional conduct and appearance
• Possesses knowledge of the basic workings of an acute care hospital
• Ability to multitask and maintain a pace appropriate to the workload
• Excellent verbal and written communications skills in English.
• Strong time management skills
• Computer literacy and proficiency
• Ability to establish and maintain effective working relationships across the organization

Nice To Haves

• Acute care hospital and/or clinic setting experience.
• College degree and/or college courses in healthcare and customer relations
• Bilingual skills to communicate effectively with patients and families

Responsibilities

• Listens to and, if needed, coordinates with hospital associates to resolve patient issues and/or complaints.
• Escalates unresolved issues to management in a timely manner.
• Works in consultation with clinical staff to address requests for comfort items from patients and patients' families.
• Performs activities to increase patient satisfaction, as needed and/or assigned.
• Directs guests to appropriate areas.
• Provides a safe environment for patients, visitors and others.
• Maintains confidentiality of patients, families, employees, and visitors.
• Provides customer satisfaction training to hospital associates when requested by management.
• Engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities.
• Demonstrates appropriate use of independent judgement and decision making.
• Demonstrates excellent customer service at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED