PATIENT AMBASSADOR (FULL TIME)

Compass Group•Charleston, SC

1d•$17 - $19•Onsite

About The Position

As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits. Crothall Healthcare, a Compass Healthcare company, is dedicated to making a difference in the lives of people, the community, and yourself. They foster a culture of caring and belonging, offering purposeful careers that transform healthcare experiences and build lasting relationships. Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry and is a market leader in Environmental Services (EVS), supporting nearly 1,300 accounts, many of which are ranked among the nation's top hospitals. With nearly 30,000 team members, they uphold high standards of detail, safety, and excellence, empowering each other through teamwork, taking responsibility, and believing in unlimited potential for growth across various services including Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Requirements

Prior customer service experience required.
Prior microfost suite experience required.
Possess a thorough knowledge of office procedures and contract administration.
Ability to use working knowledge of the environment to meet established goals and objectives.
Fiscal and budgetary skills.

Responsibilities

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
Supports client satisfaction at a level that ensures account retention.
Promotes client awareness of the Patient Experience Program.
Assists in customizing programs to meet each account's unique needs as required.
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
Assists in effective employee relations programs at unit site.
Encourages employee creativity and innovation.
Provides recognition for employee when programs are implemented with success.
Completes housekeeping tasks when requested by customer or patients.
Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
Performs other duties as assigned.