PATIENT AMBASSADOR (FULL TIME)
About The Position
As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits. Crothall Healthcare, a Compass Healthcare company, is dedicated to making a difference in the lives of people, the community, and yourself. We foster a culture of caring and belonging, offering careers filled with purpose that empower you to transform healthcare experiences and build lasting relationships. Crothall is a market leader in Environmental Services (EVS) within the healthcare industry, supporting nearly 1,300 accounts, many of which are top-ranked hospitals. With nearly 30,000 team members, we uphold high standards of detail, safety, and excellence. We empower and uplift each other through collaboration, take responsibility for doing the right thing, and believe in unlimited potential through continuous growth across various services including Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.
Requirements
- Prior hospitality and customer service experience required.
- Possess a thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Responsibilities
- Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
- Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
- Supports client satisfaction at a level that ensures account retention.
- Promotes client awareness of the Patient Experience Program.
- Assists in customizing programs to meet each account's unique needs as required.
- Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
- Assists in effective employee relations programs at unit site.
- Encourages employee creativity and innovation.
- Provides recognition for employee when programs are implemented with success.
- Completes housekeeping tasks when requested by customer or patients.
- Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
