Traveling Ortho Treatment Coordinator

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC•Santa Clarita, CA

10d•$25 - $28•Onsite

About The Position

The Treatment Coordinator performs a variety of general front office tasks and duties which include ensuring the patient understands their treatment plan, the benefits of treatment, coordination of insurance benefits, assisting with financial arrangements and coordination of appointments. Treatment Coordinators manage patients full cycle from clinical diagnosis to treatment acceptance.

Requirements

High School Diploma or equivalent (GED) required
Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)
Basic knowledge with PC’s and Microsoft Office
Experience with dental and case presentation experience required
Knowledge of dental treatment plans and advanced knowledge of Dental terminology
Strong written and verbal communication skills
Ability to work with numbers and calculate fees
Ability to present cases clearly and thoroughly to patients
Ability to work with people of all ages (i.e. Children)
Strong interpersonal and relationship skills
Ability to work in a fast-paced environment and able to multitask
Ability to maintain outgoing, friendly attitude with patients and coworkers
Ability to work with interruptions and to manage multiple priorities
Ability to be organized and have excellent time management
Ability to work with minimal supervision
Ability to relate, communicate with, and work with people from different backgrounds and cultures
Knowledge of filing procedures and systems
Ability to utilize varying reports

Nice To Haves

Previous dental software (preferred); Eagle Soft, Dentrix, or similar.
Prior experience working with insurance, Denti-Cal, and HMOs preferred.

Responsibilities

Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
Assist patients with understanding how to maximize dental benefits.
Assist patients with financing options, insurance questions, and treatment concerns.
Conduct patient consultations and calculate fees for treatment based on various fee schedules.
Educate patients concerning treatment, procedures, insurance benefits, pre- and post-treatment responsibilities, etc.
Schedule patient treatment appointments, reschedule patients that miss their appointment and call patients that have not completed treatment.
Manage the Doctor and hygiene schedules to achieve production goals through efficient use of appointment time.
Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
Effectively communicate and develop a strong working relationship with the Doctor and manager and promote teamwork through cooperative and professional behaviors.
Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
Monitor production and collection goals.
Collect patient payments, post payments on the West Coast Dental System and print receipts.
Assist billers with posting diagnosis and treatment as needed and directed by management.
Check-in/Check-out patients and prepare charts as needed.
Verify patient benefits eligibility as needed.
Work with the Office Manager, as requested, with printing, reviewing, and faxing collection report, day sheet, and summary report to the Support Center at closing each day.
Assist the Office Manager, as requested, with collections reconciliation and deposit preparation at closing each day.
File patient charts as instructed.
Attend and participate in staff meetings and team huddles.
Other duties as assigned by the Office Manager, Regional Manager, and/or Dentists.