Patient Ambassador

Smart Arches Dental Implant Centers • Hanover Township, NJ

3d • Onsite

About The Position

Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you.

The Patient Ambassador is responsible for guiding patients through the life-changing process of dental implants, combining sales expertise with compassionate care. You’ll build trust, educate patients on advanced implant solutions like All-on-Four, and help them navigate financing options to make treatment affordable. We’re seeking a motivated, empathetic individual passionate about transforming lives through better health and confidence. Your role is key in ensuring patients feel supported, informed, and confident throughout their dental journey.

Requirements

• 2 years of Sales experience required, direct to consumer consultative sales preferred.
• Strong communication, listening, and negotiation skills
• A confident approach and an ability to build rapport quickly
• Self-motivated, driven, and able to think outside the box
• Must possess thorough and consistent follow-up skills
• Experience using a contact tracking system

Nice To Haves

• 4-year degree preferred

Responsibilities

• Own the Sales Process: Guide patients through the consultative sales process, ensuring they understand and feel confident about their dental implant options.
• Educate Patients: Clearly explain procedures like All-on-Four, helping patients make informed decisions.
• Follow-Up: Conduct follow-up calls to address questions and keep patients engaged.
• Build Payment Plans: Create customized payment plans tailored to each patient's financial needs.
• Lead Generation: Engage in proactive outreach, including cold calling, community involvement, and referral-based lead generation to build a strong sales pipeline.
• Smooth Transitions: Ensure seamless coordination from consultation to procedure by collaborating with clinical and administrative teams.
• Referral Management: Drive patient referrals by fostering relationships with existing patients.
• Team Collaboration: Work closely with doctors and general managers to meet sales and patient care goals.
• Additional Duties: Take on other tasks as needed to support office and organization success as assigned

Benefits

• Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction.
• Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness.
• We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
• Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience.
• All who believe they meet the stated qualifications are invited to apply.
• We believe that the best care for our patients starts with the best care for our employees.
• Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients.
• Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree