Patient Ambassador COLUMBIA

A New Journey Healthcare And Senior Services•Sumter, SC

23h•Onsite

About The Position

A patient ambassador enhances the patient experience by providing non-medical support, acting as a liaison, and offering comfort, often bridging gaps between patients, families, and staff. Their roles range from bedside companionship (reading, bringing blankets) to administrative help (restocking supplies, answering calls) and patient feedback gathering, aiming to improve satisfaction and create a more positive, human-centered environment. It is important to note that patient ambassadors do not provide medical care, administer medication, or make diagnoses. The role may involve facilitating services such as Respite Care, which offers temporary relief for a client's caregiver through admission to an in-patient facility or community residential care facility; Personal Care, which assists with activities like bathing, dressing, meal preparation, housekeeping, and observing health signs; Attendant Care, a client-directed service for personal care assistance; and Companion Services, providing short-term relief for caregivers and supervision of clients. This job is completed in each individual participant's home.

Responsibilities

Offering emotional support, reading materials, blankets, and generally making patients feel more at ease.
Helping patients and visitors find their way, answering general questions, and directing them to appropriate staff.
Relaying patient needs and concerns to nurses and other medical staff, and sometimes mediating conflicts.
Restocking supplies, answering phone calls, and assisting nurses with non-clinical tasks.
Conducting patient interviews, gathering feedback, and helping develop action plans to boost satisfaction.
In some programs, former patients become ambassadors to share their stories and support others with similar conditions.