PATIENT AMBASSADOR (FULL TIME)
About The Position
As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits. Crothall Healthcare, a Compass Healthcare company, is hiring immediately for a full-time Patient Ambassador position. This role is crucial in making a difference in the lives of people, your community, and yourself by transforming healthcare experiences and building lasting relationships. Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry and is the market leader in Environmental Services (EVS).
Requirements
- Possess a thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
- Prior housekeeping experience preferred.
- Prior customer service experience preferred.
Responsibilities
- Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
- Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
- Supports client satisfaction at a level that ensures account retention.
- Promotes client awareness of the Patient Experience Program.
- Assists in customizing programs to meet each account's unique needs as required.
- Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
- Assists in effective employee relations programs at unit site.
- Encourages employee creativity and innovation.
- Provides recognition for employee when programs are implemented with success.
- Completes housekeeping tasks when requested by customer or patients.
- Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
