Patient Ambassador/ Supervisor Full-time 1st Shift

Xanitos•Roswell, NM

11d•Onsite

About The Position

Xanitos, Inc. is a management company that provides hospital housekeeping, patient transport, and central laundries services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs. Xanitos is hiring a Full Time 1st Shift EVS Patient Ambassador/Supervisor at CHS Eastern New Mexico Medical Center in Roswell, NM. Please review below for job qualifications. Apply today to secure an interview. Hours: 7:00am-3:30pm Monday-Friday Pay $17 per hour Job Overview: The incumbent’s primary job responsibility is to assist in the supervision of an assigned hospital Environmental Services Department under the direction and guidance of the Environmental Services Department Director. Establishing and enforcing work standards in conjunction with the Department Director, monitoring overall inventory/equipment usage, problem solving, and training of Department Staff, customer relations, and special project work as requested. The purpose of this role is to prepare the incumbent to assume and support operational duties of a department through hands-on training under the direction of an experienced Department Director. The Environmental Service Patient Ambassador may work in any location on client premises. The general responsibilities of the position include those listed below, but Xanitos may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities, client requirements and applicable industry standards.

Requirements

High school diploma, general education degree (GED), or equivalent required.
1+ years of experience in the janitorial/housekeeping industry required.
Customer service skills.
Medical cleaning experience is a plus.
Post-Offer Medical, Background Screening, and Drug Test required.

Responsibilities

Participate in all in-services for Environmental Services Department.
Assign personnel to established work areas or project duties.
Conduct quality assurance checks and manage materials inventory as well as general use of equipment.
Ensure that staff receives proper initial training in assigned areas and tasks.
Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.
Maintain an environment that is in sanitary, attractive and orderly condition.
Demonstrate and promote Xanitos’ culture, values, and management philosophy.
Greets/meets patients as admitted each day and during stay.
Educates patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service.
Identifies through interviews, discussions or observations opportunities to improve inpatient experience.
Works collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches.”
Dispatches concerns regarding other department services to appropriate personnel.
Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
Connects with each patient prior to discharge to ensure stay was fully satisfying. Provides each patient a business card.
Provides supportive, caring, “obsessive” attention to patients who complain about EVS.
Relates in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
Completes the required amount of Patient Satisfaction surveys for both Environmental and Patient Transportation services.
Implements and administers any special patient focus programs. Obtains materials, arranges distribution.
Orders, receives, and arranges distribution of tent cards.
Organizes “morning policing” and evening “turndown” service into meaningful CLEAN & INTERACT programs. Maintains tight control over quality of these programs.
Arranges and administers post-discharge mailing program. Obtains materials/cards.
Serves as additional “uniform monitors” to ensure that all public and patient area staff is in hotel-style uniforms.
Creatively develops and implements programs designed to reach and exceed 85% on the Press-Ganey Surveys.
Designs special hospitality initiatives/campaigns to include buttons, posters, balloons, special events, etc.
Develops Supervisor-Patient Contact Program.
Researches what other departments and other Xanitos accounts are doing with hospitality.
Maintains liaison with external patient polling service (i.e. Parkside; Press-Ganey; Gallup; Tenet PSMS). Work closely with them on improvement strategy.
Works closely with other departments to ensure customer satisfaction with the Xanitos Program.
Maintains thorough records of all patient admissions and stayovers; maintains thorough record of contact with patients.
Administers formal interview program utilizing questionnaire. Scores results and prepares monthly statistical reports and graphs.
Maintains careful records of financial expenditures on hospitality.
Monitors Patient and Client Surveys. Calculates survey results and tracks trends as needed.
Performs assignments as directed.
Maintains a positive attitude – Exudes a “can-do” image at all times.