Patient Ambassador-Food and Nutrition Services - Days - Columbia Cty

Wellstar Health System • Magnolia, AR

2d • Onsite

About The Position

Serves as the primary representative for the Food and Nutrition team at Augusta University Medical Center. Primarily responsible for successfully completing all assigned patient interviews, patient complaint visits and other duties to support the program as needed. Assists in quality monitors to assure excellence in patient food service. In addition, serves as a liaison to registered dietitians/technicians and nursing staff to anticipate/fulfill patient food service/nutritional needs.

Requirements

• High School Diploma General or GED General
• Minimum 2 years diet office, healthcare related field, customer service or food service experience.

Responsibilities

• Completes meal rounds for of the weekly census to ensure quality meals are prepared and served to patients and that all Food and Nutrition employees provide excellent customer service.
• Documents meal round information in the appropriate computer system and discusses results with the Patient Services Manager regularly.
• Responds to unsatisfied patients in a timely manner, attempting to resolve issues and working with other Food and Nutrition employees to settle these issues.
• Maintains and updates department visual aids throughout the kitchen (i.e. display boards reporting patient satisfaction scores, successes of department, etc.).
• Documents and files all Patient Services initiatives like tray assessments, host audits, tray line accuracy audits, tray line audits, etc.
• Assists Hospitality Specialists if needed.
• Performs other duties as assigned.
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Benefits

• Nationally ranked and locally recognized for our high-quality care and inclusive culture
• One of Georgia’s largest and most integrated healthcare systems
• Support to do more meaningful work—and enjoy a more rewarding life
• Future that gives you more
• Culture of Wellstar as a Great Place to Work
• Exceeding patients’ and team members’ expectations, while transforming healthcare delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED