Patient Advocate
HEALTH FEDERATION OF PHILADELPHIA•Philadelphia, PA
•$28 - $28•Onsite
About The Position
The Prescription Assistance Program helps uninsured or underinsured patients obtain needed medications through programs offered by pharmaceutical companies that provide these medications at no cost to eligible patients. An employee in the Patient Advocate position is responsible for coordinating assistance applications for patients, acting as a liaison between various medical providers and pharmaceutical companies, advocating for patient concerns, and solving problems.
Requirements
- Minimum Education: High School Diploma or equivalent; some college or bachelor’s degree preferred.
- Must have knowledge of client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.
- This job requires empathy, compassion and an understanding of the cultural and socioeconomic backgrounds of the AHS patient population.
- The position requires skills in developing professional relationships with various AHS staff and community organizations to easily link patients to services.
- Ability to track patients assisted and services provided, using activity log.
- Ability to effectively interview and engage patients in appropriate services.
- Timely response to patients, staff, and outside inquiries; frequent daily monitoring of voice mail, e-mail, and correspondence.
- Timely preparation of activity logs, and submission of monthly statistics.
- Excellent customer skills are mandatory for this position.
Nice To Haves
- some college or bachelor’s degree preferred.
Responsibilities
- Assist patients with applications for medications for their completion/submission directly to pharmaceutical companies.
- Track pending receipt of medications.
- Sort and package medications for patient pick-up.
- Contact patients when medications arrive
- Distribute medications to patients.
- Document medications distributed to patients in RxAssist
- Complete refills for patients: Update data in RxAssist
- Track refill receipt/contact patients for pick-up
- Assess patients for Social Determinants of Health (SDoH)
- Other duties as assigned
Benefits
- Medical with vision benefits
- Dental insurance
- Flexible spending accounts
- Life, AD&D and long-term care insurance
- Short- and long-term disability insurance
- 403(b) Retirement Plan, with a company contribution
- Paid time off including vacation, sick, personal and holiday
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
