Patient Advocate-Full Time

Northwestern Memorial Healthcare•DeKalb, IL

5d•Onsite

About The Position

Northwestern Medicine is seeking a Client Access Specialist/Patient Advocate for a full-time position within Outpatient Behavioral Health in DeKalb. This role involves providing exceptional customer service, managing patient information, scheduling appointments, verifying insurance, and handling payments. The Patient Advocate will uphold the organization's mission, vision, and values, ensuring patient confidentiality and adhering to all relevant policies and regulations. This position requires a commitment to a patient-first philosophy and fostering a team atmosphere.

Requirements

High school graduate
Must have a valid driver’s license for the purpose of driving between locations as needed.

Nice To Haves

One year of experience in a clerical position.
Some college.

Responsibilities

Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information in accordance with organization standards and enters into electronic medical record (EPIC).
Interacts with various behavioral health departments to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Reaches out to patients to schedule an appointment as defined.
Communicates options to patient if appointment fails.
Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
Evolves and learns as healthcare policies and state mandated policies change.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Verifies insurance, secures necessary signatures on required documents and completes registration process.
Accepts co-payments, prior balances, and any payments due from the days’ visit.
Cross-training between various departments will take place to ensure coverage.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Utilizes department policies and procedures to complete assigned tasks.
Adheres to all department policies and compliance requirements.
Avoids putting patient in financial or safety risk.
Other duties as assigned.