Patient Advocate GCM
About The Position
This position supports a Concierge Ambulatory Primary Care practice and is ideal for candidates who bring experience in high-touch patient relations, service excellence, and professional discretion. We're looking for individuals with strong interpersonal communication skills who can anticipate and respond to patient needs in a proactive and personalized way. Experience in concierge medicine, executive health, hospitality, or other service-focused environments is valued. Most importantly, we're seeking someone who takes pride in delivering a consistently elevated, patient-centered experience aligned with the concierge care model.
Requirements
- Medical receptionist experience preferred.
- Experience with medical terminology, data entry, computer skills required.
- Proficient typing and accurate spelling required.
- Requires excellent oral and written communication, organizational, time management, professionalism, group facilitation and customer relation skills.
Nice To Haves
- High School Diploma or GED preferred.
- Experience or familiarity with other CAM therapies preferred.
Responsibilities
- Answers multi-line telephone, provides routine information to callers and patients, takes messages and places pages.
- Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
- Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
- Collects patients' post charges and payments.
- Completes patient receipts in a timely fashion.
- Orders, monitors and stocks all paper supplies including retail items.
- Processes incoming and outgoing mail and supply deliveries.
- Files and maintains an orderly medical records system.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
