Patient Advocate - Day Shift - Wednesday and Thursday Days Off

Stony Brook University•Stony Brook, NY

1d•$70,039 - $81,713•Onsite

About The Position

At Stony Brook Medicine, under direction of the Director of Patient Advocacy, the Patient Advocate will work in the Patient Representative department and will interact with patients, families, visitors, and administrative and professional staff as well as community member and university staff. The Patient Advocate will facilitate resolution to expressed concerns, answer questions, and honor requests or commendations. They will respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff. This role serves as a liaison between patients, families, hospital and medical staff, advocates for Patient’s Rights, and promotes patient satisfaction. The Patient Advocate serves as a resource by providing information for the patient regarding organizational services and resources and offers assistance by fostering a collaborative relationship with the healthcare team, the patient and the family. They utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns. The role also initiates appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed. The Patient Advocate will maintain a database tracking all complaints, grievances, and compliments. They will participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization.

Requirements

Bachelor's degree
At least 3 years of hospital and/or healthcare environment experience with demonstrated history of working with patients.
Proven success applying a team approach to resolving issues or accomplishing goals.
Proficiency with Microsoft applications.

Nice To Haves

Previous patient advocacy type experience.
Social work education and/or experience.
Bilingual.

Responsibilities

Facilitate resolution to expressed concerns, answer questions, and honor requests or commendations.
Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
Serve as liaison between patients, families, hospital and medical staff.
Advocate for Patient’s Rights.
Promote patient satisfaction.
Serve as a resource by providing information for the patient regarding organizational services and resources.
Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family.
Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns.
Initiate appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed.
Maintain database tracking all complaints, grievances,compliments.
Participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization.
Facilitating resolution to expressed concerns, answering questions, and honoring requests or commendations.
Participate on committees, work groups, and/or process improvement teams that improve patient experience by providing feedback from the patient to the organization.