Patient Advocate

Medical Associates of NWA•Fayetteville, AR

1d•Onsite

About The Position

The Patient Advocate performs various routine and complex clerical tasks and deals with patients, visitors and clinic personnel. He/she will work with patients to answer questions regarding their billing statements, assisting payments on their accounts, and arranging payment plans.

Requirements

High school diploma or GED
12 – 18 months experience and/ or training

Nice To Haves

Bilingual preferred but not required
Prior medical billing experience preferred but not required

Responsibilities

Receive patient correspondence regarding insurance billing, initiate accurate corrections if needed; direct all billing problems to appropriate insurance reps
Make appropriate financial arrangements/payments plans
Review collection/bad debt accounts with walk-in patients or on phone before transferring to collection department
Collect patient payments by phone or in person
Help correct HIPAA violations such as statement mailed to a wrong address, wrong guarantor, and demographic updates

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics