Patient Advocate - FT Days

Community Health Systems•Tucson, AZ

8d•Onsite

About The Position

Seeking a full-time Patient Advocate to support our Quality Assurance department at Northwest Medical Center, located on 6200 N La Cholla Blvd. Day Shift: Schedule to be determined and is based on the needs of the department. We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Requirements

1-2 years of experience in patient advocacy or a healthcare support role, preferably in a surgical or clinical setting required
Knowledge of patient rights, healthcare policies, insurance benefits, and pre-authorization processes.
Strong communication and interpersonal skills for effective interaction with patients, families, and healthcare staff.
Problem-solving skills to address patient concerns and navigate insurance requirements promptly.
Empathy and resilience to provide compassionate support to patients pre- and post-operatively.
Organizational skills to manage multiple patient cases, maintain accurate records, and ensure timely authorization approvals.

Responsibilities

Promotes a proactive image of the hospital in matters of guest relations and patient satisfaction by routinely interacting with patients and visitors.
Investigates and directs inquiries and complaints to appropriate hospital staff members and act as an intermediary to hospital administration on behalf of patients and their families.
Encourages understanding and adherence by both staff and patient to the hospital’s philosophy on patients’ rights and responsibilities.
Acts as a resource for patients, providing information and support from a patient-centered perspective before and after surgery.
Facilitates communication between patients, families, and healthcare providers to ensure understanding of procedures, expectations, and available resources.
Educates patients and families about their rights, responsibilities, and available resources to support informed decision-making.
Maintains accurate, confidential records of patient interactions.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.