Patient Advocate - Patient & Family Experience

Champlain Valley Physicians Hospital • Plattsburgh, NY

2d • Onsite

About The Position

Develops, directs, and administers and evaluates the Patient Advocate Program. Investigates and responds to patient care related/customer complaints in an attempt to resolve problematic issues, enhance understanding of the patient’s Bill of Rights and patient responsibilities and to enhance satisfaction with services provided by CVPH. The Patient Advocate assesses verbal and written complaints and satisfaction survey data to identify trends and areas for process improvement. The Patient Advocate will function as an internal consultant across the organization working with management and staff to develop skills and strategies to resolve patient concerns as close to the bedside as possible.

Requirements

• Associates degree required OR a minimum of 4 years relevant clinical or patient experience background.
• Excellent communication and interpersonal skills required.
• Basic computer skills required.
• Good clinical judgement.
• Ability to think critically and work independently.

Nice To Haves

• Bachelors degree preferred.

Responsibilities

• Develops, directs, and administers and evaluates the Patient Advocate Program.
• Investigates and responds to patient care related/customer complaints in an attempt to resolve problematic issues.
• Enhances understanding of the patient’s Bill of Rights and patient responsibilities.
• Enhances satisfaction with services provided by CVPH.
• Assesses verbal and written complaints and satisfaction survey data to identify trends and areas for process improvement.
• Functions as an internal consultant across the organization working with management and staff to develop skills and strategies to resolve patient concerns as close to the bedside as possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree