Patient Advocate

AllWays Community Health Center • Atchison, KS

21h • Onsite

About The Position

The Patient Advocate maintains patient scheduling, obtains accurate patient income and insurance information, answers phones, and interacts positively with clients. This role works in a fast-paced environment requiring multitasking and the ability to accommodate frequent interruptions. A warm, friendly, and engaging personality is essential. The Patient Advocate helps ensure the clinic functions efficiently and effectively with respect to patient flow.

The position is on site during clinic hours and involves welcoming patients and the public, supporting paperwork completion, collecting and updating patient information, handling calls and messages, conducting patient satisfaction surveys, communicating with clinic staff, using electronic health record software, scheduling patients, and gathering proof of income to assign sliding fee scales appropriately.

Requirements

• Ability to work well with the public.
• Attention to detail.
• Ability to communicate effectively.
• Must work on site during clinic hours.
• Ability to multitask and accommodate frequent interruptions in a fast-paced environment.

Responsibilities

• Greet patients and members of the public in a positive, polite manner.
• Schedule patient appointments appropriately and call patients with appointment reminders.
• Ensure patient paperwork is complete and assist patients with completing paperwork as needed.
• Gather pertinent information, including patient demographics, income, insurance, residency, and medical history.
• Update patient information as needed.
• Answer telephone calls in a friendly, professional manner and accurately record messages for personnel who are unavailable.
• Conduct patient satisfaction surveys.
• Maintain open communications with clinic staff.
• Use electronic health record software correctly.
• Gather proof of income and assign the appropriate sliding fee scale.
• Represent the clinic to the community in a consistently positive and effective manner.
• Maintain a neat work and reception area.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed