Patient Advocate

Maine Eye Center•Gainesville, GA

2d•Remote

About The Position

Maine Eye is looking for a Patient Advocate to be a friendly first point of contact for all new and existing patients. Must be able to work independently and as a team from a remote setting. This is an excellent opportunity for an organized candidate who can work in a fast-paced position with a great team. The Patient Advocate will schedule all new patient appointments and process all new patient paperwork. This is a part-time position offering schedule flexibility, up to 29 hours per week. Occasional flexibility may be required to meet business needs and ensure exceptional patient service.

Requirements

Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
Ability to communicate and speak clearly and concisely.
Exceptional customer service skills
Ability to exercise judgement, initiative, and possess problem-solving skills.
Professional communication with internal and external contact and patients.
Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.
Minimum of one year of administrative experience.
Must be an independent thinker and possess excellent customer service and problem-solving skills.
Must be able to communicate clearly and efficiently to both patients and doctors as well as internal and external customers.
Demonstrated knowledge of medical terminology and intermediate computer skills (Microsoft Office and EMR) are necessary.
Experience with basic office equipment including telephone, photocopier, and fax machine.
Excellent organizational skills are required.
High school diploma or equivalent is required.
Requires normal range of vision and hearing for telephone and patient contact when scheduling surgery.
Work may require sitting and viewing computer terminal for extended periods of time.
Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment.
It is necessary to be able to handle multiple phone calls.
Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks.
Must be able to work with minimal supervision regarding time management and have the ability to consistently make sound, ethical decisions in emergency situations.
Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.
Know and follow all safety rules and procedures
Follow proper Workplace Ergonomics
Report any unsafe act or workplace conditions
Ensure HIPAA compliance

Nice To Haves

Occasional flexibility may be required to meet business needs and ensure exceptional patient service.
Occasional overtime or evening work may be requested.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Providing excellent customer service
Scheduling the first appointment for all new and established patients to MEC, while following individual clinic scheduling guidelines
Informing new patients of department-specific expectations such as wait times, dilation, and any additional fees
Communicating the status of the referral to the referring doctor
Inputting all pertinent patient information into Allscripts
Requesting and obtaining necessary medical information prior to first appointment and making patient charts available to the physicians
Serving as the point of contact for any phone calls from new patients
Verifying insurances upon patient registration
Requesting and processing insurance referrals
Creating a strong relationship with referring physicians
Other duties as assigned by supervision