Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)
About The Position
The Patient Advocate will work as an extension of the clinical care team by identifying and resolving communication and cultural barrier using advocacy skills. This position will also be expected to manage patient expectations, including educating, and influencing expected service behaviors with staff and providers. Additionally, this position will be responsible to act as an advocate striving to empower Limited English Proficient (LEP) patients and families to take an active role in improving their patient experience while providing creative solutions to unique challenges in collaboration with leadership, the Patient Relations Representative will develop education materials, assist with policies that are patient and family centered, and make recommendation to drive service excellence.
Requirements
- High School or equivalent
- 3-5 years experience in a related field, preferably in an acute care setting
- Able to communicate in writing in both languages.
- Demonstrated interpersonal, communication and customer service skills.
- Ability to establish and maintain effective working relationships with physicians, managers, staff, and volunteers.
Nice To Haves
- Experience in the medical field/ medical terminology
- Bilingual – Strong command of English and Chinese/Spanish language (multiple dialects preferred).
Responsibilities
- Identify and resolve communication and cultural barriers using advocacy skills.
- Manage patient expectations, including educating and influencing expected service behaviors with staff and providers.
- Act as an advocate to empower Limited English Proficient (LEP) patients and families to take an active role in improving their patient experience.
- Provide creative solutions to unique challenges in collaboration with leadership.
- Develop education materials.
- Assist with policies that are patient and family centered.
- Make recommendations to drive service excellence.
Benefits
- Excellent benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
