Patient Advocate Team Lead

Ayr Wellness•Tampa, FL

23h

About The Position

Ayr Wellness is a U.S. multi-state cannabis operator that cultivates, manufactures, and sells cannabis products to medical patients and adult-use consumers. The Patient Advocate Team Lead supports managers and staff and ensures retail operations meet company standards. The role oversees daily dispensary operations and patient/customer needs, and works with the Store Manager to hire and develop a motivated, compliant team. The position operates in a Florida medical marijuana dispensary licensed by the Florida Department of Health. The Team Lead supervises Patient Advocates, maintains inventory and financial processes, supports patient education and privacy, and helps ensure compliance with applicable requirements. The role requires customer-focused leadership, communication with staff and patients, and the ability to accommodate varied shifts, weekends, and some holidays.

Requirements

Must be at least 21 years old.
Must pass a Level 2 FBI background check.
High school diploma or GED required.
1–3 years of experience.
Excellent oral and written communication and interpersonal skills.
Proficiency in Microsoft Office.
Close attention to detail and strong time-management skills.
High energy, customer-focused, and proactive.
Strong customer service skills.
Ability to work efficiently with employees, customers, government agencies, and the public.
Ability to accommodate varied shifts, weekends, and some holidays.
Ability to exchange accurate information about product offerings with patients and caregivers.
Ability to observe and assess patient entry via cameras and inspect patient IDs.
Ability to use a computer/POS system and standard office equipment.
Ability to frequently move and transport dispensary products or totes weighing up to 30 pounds.

Responsibilities

Oversee and perform leadership and operational functions for a retail medical marijuana dispensary licensed by the Florida Department of Health.
Provide excellent service to patients and coach team members.
Respect team members and report findings to the appropriate manager.
Conduct routine inspections to maintain accurate cannabis product inventory.
Manage and supervise Patient Advocate staff.
Ensure store procedures are updated to support best practices for staff and patients.
Train dispensary staff on company procedures, cannabis products, and best practices for dispensary personnel.
Ensure key performance indicators are captured.
Manage daily financial reporting requirements and oversee cash-handling procedures.
Develop and maintain schedules for Patient Advocate staff.
Communicate patient incidents and high-risk complaints to the Operations Director or Compliance team.
Oversee employee HIPAA education and ensure confidentiality and privacy of protected health and financial information.
Oversee patient education and counseling programs.
Review and continuously revise information provided about debilitating conditions, medical cannabis products, and potential side effects.
Maintain awareness of the competitive landscape, improvement opportunities, and industry developments.
Assist with dispensary compliance with relevant statutes, regulations, directives, and best practices.
Promote patient satisfaction and maintain a patient-friendly dispensary environment.
Maintain product traceability from receipt through final sale.
Receive, check, and enter incoming inventory shipments into NAV.
Keep all store areas, including restrooms, clean, safe, and guest-ready.
Escort and assist patients with disabilities as they navigate the dispensary.