Patient Advocate Specialist (Hybrid) - Penn State Health Milton S. Hershey Medical Center

Patient Funding Alternatives•Derry Township, PA

53d•$55,000•Hybrid

About The Position

The Patient Advocate Specialist identifies, educates, and enrolls eligible hospital patients into the Health Insurance Premium Payment (HIPP) program. HIPP allows medically complex Medicaid beneficiaries to access employer-sponsored coverage alongside their Medicaid benefits, which opens up broader networks and more comprehensive care. This is a full-time hybrid role, covering on-site as needed, based at Penn State Health Milton S. Hershey Medical Center. The role involves patient engagement and advocacy, explaining HIPP clearly and compassionately, gathering necessary authorizations and documentation, and managing the enrollment and case management process. It also includes program maintenance, benefit coordination, documentation, systems management, and building relationships with hospital staff and community partners. Success is measured by weekly and monthly targets related to patient contact, screening, application completion, conversion rates, and documentation accuracy.

Requirements

High school diploma or GED.
2 or more years in a patient-facing or customer-facing role where you were measured on activity or outcomes. Healthcare settings preferred, but retention, enrollment, collections, member services, and inside sales backgrounds all translate.
Comfort working independently on-site with limited daily supervision.
Working proficiency with a CRM or case management system, plus iPad and iPhone.
Ability to pass hospital credentialing, including required vaccinations and drug/alcohol screening.

Nice To Haves

Full Bilingual proficiency in Spanish.
3 to 5 years in patient-facing roles in a hospital or health system.
Working knowledge of Medicaid and Medicare eligibility, employer-sponsored coverage, and coordination of benefits.
Direct HIPP or premium assistance experience, or experience with an eligibility and enrollment vendor.
Background in patient access, patient financial services, financial counseling, health plan member services, or benefits enrollment.
Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or a related field.
Training in motivational interviewing, trauma-informed care, or medical billing and coding.
Ability to read and interpret an EOB, a benefits summary, or a medical bill.

Responsibilities

Identify and approach eligible patients and families from hospital referrals and daily census review.
Explain HIPP clearly and compassionately, adapting communication to each family's situation.
Work through hesitation, confusion, and mistrust without pressuring anyone.
Gather the authorizations and documentation needed to move an application forward.
Build trust with patients while holding professional boundaries.
Collect complete, accurate application data: employer details, plan information, premium costs, dependent information.
Solve problems before they stall a case, including unresponsive employers, missing paperwork, and eligibility questions.
Hand off cleanly to PFA's State Operations and Benefit & Advocacy teams so applications get submitted, approved, and supported after enrollment.
Own your caseload from first contact to enrollment.
Explain how employer coverage and Medicaid work together.
Verify and update ongoing eligibility so families do not lose coverage.
Help patients resolve insurance issues as they come up.
Manage referrals and patient records in PFA's CRM.
Upload, scan, and transmit documentation securely.
Document every patient interaction in line with HIPAA and internal compliance standards.
Work comfortably on an iPad and iPhone throughout the day.
Represent PFA on-site as the primary contact for hospital staff.
Build working relationships with case managers, social workers, financial counselors, state agency contacts, and community partners.
Protect PFA's reputation inside the health system through how you handle every interaction.