Patient Advocate Representative - OU

CCS • Clearwater, FL

5d • Hybrid

About The Position

As a Call Center Patient Advocate Representative I, you’ll handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Requirements

• Minimum High School diploma or GED equivalenet.
• One year of customer service experience in a call center preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Position may require evening and weekend availability
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential
• Exceptional phone and email etiquette

Responsibilities

• Obtains and process authorizations for reorders
• Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
• Ensures patients have all required medical documentation to permit billing of services as assigned
• Maximizes patient base through retention efforts and cross-selling via phone
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Ongoing training and professional development
• Remote or hybrid work options (if applicable)
• Wellness programs and mental health support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED