Customer Service Call Center - Montgomery, AL On Site - Competitive Wages!
About The Position
CCS is redefining chronic care management through its patient-centric approach to at-home care. We are seeking individuals who thrive in a dynamic environment and are attentive listeners, fast thinkers, problem-solvers, and can relate to diverse individuals. As a Patient Advocate Representative I in the Patient Support Department, you will be central to our call center operations, delivering excellent customer service in every interaction. Your role will involve handling all tasks necessary for patient satisfaction and ensuring the accurate and timely shipping of reorders. You will also provide cross-functional support to all business units, maintaining up-to-date documentation and insurance information for accurate processing and billing of patient services. You will be on the front lines, solving patient challenges and upholding our commitment to superior customer service. This is an on-site position at our Montgomery, AL office, with a $2.00 on-site premium.
Requirements
- Minimum High School diploma or GED equivalent.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
Nice To Haves
- Customer Service Experience Preferred.
- Position may require evening and weekend availability.
Responsibilities
- Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Benefits
- Attractive Incentives
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Ongoing training and professional development
- Wellness programs and mental health support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
