Patient Advocate II
About The Position
This role is responsible for identifying concerns, responding to and providing follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. The Patient Advocate II will document concerns for later analysis, investigate and resolve patient/family problems with Medical Center departments by referral to appropriate departmental supervision, and perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the Medical Center. This position ensures that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner, promotes a caring and compassionate environment, and assists in the compilation of monthly Patient Relations reports. The Patient Advocate II maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care. They provide age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient’s families. Other duties may be assigned, such as covering the front desk or occasional rounding on units.
Requirements
- Bachelor’s Degree in sociology, psychology, communications, or other human relations discipline required.
- 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered.
- Exceptional interpersonal and problem solving skills, dedicated to improving care and communication throughout the Medical Center.
- Ability to deal with high level of stress calmly and effectively with people who may be emotional
- Exceptional oral and written communication skills
- Professional appearance
- Interacts with coworkers in an effective, positive, and professional manner to encourage a cohesive work environment
- Conflict resolution skill, team player, work independently, gentle assertiveness, ability to work with diverse patients and family members and all levels of professional and administrative staff.
Nice To Haves
- Knowledge of medical terminology and Medical Center service lines/chain of command preferred
Responsibilities
- Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. Maintains patient confidentiality.
- Documents concerns for later analysis in order to maintain and improve the quality of care in the institution.
- Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
- Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center.
- Ensures that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner.
- Promotes a caring and compassionate environment.
- Assists in the compilation of monthly Patient Relations reports.
- Maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care.
- Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient?s families.
- Performs other duties as assigned i.e., covering the front desk, occasional rounding on units, etc.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
