Patient Advocate II - Patient Experience

American Addiction Centers • Winston-Salem, NC

2d • $25 - $38 • Onsite

About The Position

The Patient Advocate II - Patient Experience is responsible for identifying concerns, responding to and providing follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. This role maintains patient confidentiality and documents concerns for later analysis. The Patient Advocate investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision. This position performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center, ensuring that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner. The Patient Advocate promotes a caring and compassionate environment, assists in the compilation of monthly Patient Relations reports, and maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care. Additionally, the Patient Advocate provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient's families and performs other duties as assigned, such as covering the front desk and occasional rounding on units.

Requirements

• Bachelor’s Degree in sociology, psychology, communications, or other human relations discipline required.
• 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered.
• Exceptional interpersonal and problem solving skills, dedicated to improving care and communication throughout the Medical Center.
• Ability to deal with high level of stress calmly and effectively with people who may be emotional
• Exceptional oral and written communication skills
• Professional appearance
• Interacts with coworkers in an effective, positive, and professional manner to encourage a cohesive work environment
• Conflict resolution skill, team player, work independently, gentle assertiveness, ability to work with diverse patients and family members and all levels of professional and administrative staff.

Nice To Haves

• Knowledge of medical terminology and Medical Center service lines/chain of command preferred

Responsibilities

• Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. Maintains patient confidentiality.
• Documents concerns for later analysis in order to maintain and improve the quality of care in the institution.
• Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
• Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center.
• Ensures that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner.
• Promotes a caring and compassionate environment.
• Assists in the compilation of monthly Patient Relations reports.
• Maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care.
• Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient?s families.
• Performs other duties as assigned i.e., covering the front desk, occasional rounding on units, etc.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level