Patient Advocate / Customer Service Representative

Arc Hospice & Palliative Care•Arlington, TX

6d•Hybrid

About The Position

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported. This is a facility-focused position that serves as a liaison between patient care facilities, patients and families, and the hospice care team. The ideal candidate is compassionate, organized, customer-service oriented, and comfortable discussing sensitive healthcare and end-of-life topics.

Requirements

Excellent communication and interpersonal skills.
Strong customer service and relationship-building abilities.
Compassionate and professional approach when working with patients and families.
Ability to discuss sensitive and emotional healthcare topics with empathy.
Strong organizational skills and attention to detail.
Ability to work independently and manage responsibilities across multiple facilities.
Reliable transportation and ability to travel locally to assigned facilities.

Nice To Haves

Previous hospice, home health, healthcare, or patient advocacy experience.
Experience working directly with patients and families in a healthcare setting.
Certification, education, or coursework in one of the following areas: Social Work Psychology Sociology Women's Studies Nursing or healthcare-related fields
Current or previous LVN/LPN experience is a plus.

Responsibilities

Meet with patients and families to explain hospice services and the hospice benefit.
Provide compassionate support and answer questions from patients, families, and loved ones throughout the admission process.
Assist patients and authorized family members with completing hospice consents and related admission documentation.
Serve as a liaison between patient care facilities and the hospice team.
Build and maintain positive working relationships with facility staff and other healthcare partners.
Communicate patient and family needs, questions, and concerns to the appropriate members of the hospice care team.
Maintain required facility binder documentation and ensure materials are current and organized.
Conduct regular visits to assigned facilities as needed.
Provide exceptional customer service to patients, families, facility staff, and internal team members.
Maintain confidentiality and handle sensitive patient information appropriately.
Assist with other patient advocacy and customer service responsibilities as assigned.