Patient Advocate / Clinical Care Coordinator - Bilingual (English/Spanish) strongly preferred

Las Vegas Urology LLP • Las Vegas, NV

1d • Onsite

About The Position

Las Vegas Urology, a well-respected and growing practice, is seeking a Patient Advocate who is patient-focused, detail-oriented, and thrives in a fast-paced, team-based environment. This role is essential in supporting physicians, staff, and patients by removing barriers to care and ensuring a smooth, efficient patient experience across clinical and administrative workflows. The Patient Advocate plays a critical role in supporting both patients and providers by ensuring care is coordinated, timely, and efficient. This position directly impacts patient experience, workflow efficiency, and overall clinic success.

Requirements

• Minimum of 1 year experience in a medical assistant or similar role
• Strong customer service and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• High attention to detail and strong organizational skills
• Experience with EMR/EHR systems and Microsoft Office
• Team-oriented with a proactive and resourceful approach

Nice To Haves

• Certified Medical Assistant (CMA) or ABR-OE certification preferred
• Bilingual (English/Spanish) strongly preferred

Responsibilities

• Serve as a key resource for patients and staff, helping coordinate care, manage requests, and ensure timely follow-up across multiple areas of the practice.
• Assist in removing barriers to patient care and ensuring timely follow-up.
• Complete non-surgical FMLA forms within 72 hours.
• Obtain prior authorizations, including specialty medications.
• Process prescription refills and support medication-related workflows.
• Assist with patient portal updates and respond to patient inquiries.
• Coordinate lab and radiology referrals as needed.
• Support hospitals and providers with follow-ups for complex cases.
• Assist with MA voicemail overflow and general clinical support tasks.
• Scan, route, and task results within the EMR system.
• Manage incoming faxes and ensure proper distribution.
• Answer phones and assist patients with scheduling and general questions.
• Schedule post-operative appointments and assist with provider workflows.
• Respond to patient messages through various platforms (NextPatient, YouCallMD).

Benefits

• 100% Employer-Paid Medical, Dental, Vision, and Life Insurance (employee-only coverage) – effective the first of the month following 60 days
• 401(k) and Profit Sharing – eligible after 1 year
• PTO Accrual
• 8 Paid Holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed