Patient Admin Specialist II (SEIU) - Vaden Health - Full Time

Stanford Health Care•Stanford, KY

12h•$35 - $39•Onsite

About The Position

The primary responsibility of the Patient Administrative Specialist II (PAS II SEIU) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Requirements

High school diploma or GED equivalent
Knowledge of Windows-based office software, computers, and operating systems
Basic Knowledge of medical terminology
Strong written and phone/verbal communication skills
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Ability to solve problems and manage multiple priorities
Actively listen to patients and colleagues
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
Adjust communications to fit the needs and level of understanding of the receiver
Exercise calmness in stressful situations
Assist with welcoming & orienting new PAS staff members
Demonstrate exemplary customer service and acts as a liaison between the front and back office
Ability to acquire and develop departmental expertise
Frequent (please list each item under Comments). Constantly perform desk-based computer tasks involving frequently sitting. Occasionally stand/walk, reach/work above shoulders, use a telephone, sort/file paperwork, lift/carry/push/pull objects that weigh up to 10 pounds.Rarely twist/bend/stoop/squat, knee/crawl
Work is primarily performed in an office setting that is adequately lighted, heated and ventilated.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job
Blood Borne Pathogens Category III - Tasks that do not involve exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
C-I-CARE standards for all of patients, families and towards each other.
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Nice To Haves

Proficiency of level I skills

Responsibilities

Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Documentation Management: Manage faxes, mail, file documentation, and maintain databases.
Systems Use: Process forms and utilize phone and electronic medical records systems.
Orientation: Welcome and orient new PAS staff members to best practices.
Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
Medication Prior Authorization
Specialized Data Collection & Coordination
Cross-trained to support multiple providers, services, and/or departments
Surgery/Procedure Scheduling
New Patient Coordination