Patient Accounts Specialist

Soleo Health Inc•Frisco, TX

22d•Remote

About The Position

The Patient Account Specialist is responsible for the billing and collection activities for Soleo Health’s Patient Accounts Receivable. The Patient Account Specialist will work with branch Intake and Reimbursement teams to manage the Patient Accounts Receivable including balances for copay/deductibles, Soleo Assistance, self-pay patients and manufacturer co-payment programs. Responsibilities include: Review billing statements for patient balances remaining after third party payments have been received and posted and Generate and distribute Patient Collection Reports to the field identifying delinquent patient accounts Communicates with patients regarding overdue balances, billing concerns and/or payment arrangements Monitor Soleo’s collection agency portal and provide requested information as needed Prepare necessary adjustments to patient balances after all collection efforts have been exhausted Reviews Soleo Assistance Applications for final approval or denial Create and submit manufacturer co-payment claims in a timely manner Manage the Mfg Co Pay A/R for prompt collections Maintain positive relationships with Mfg Co-Pay Programs Create patient invoices for missing pumps as identified by the Pump Management Team and tracks them through the collections process Research and prepare patient refund requests when necessary Researches patient correspondence and return mail Documents notes in a clear and concise fashion in Company software system Identifies issues/trends and escalates to Manager when assistance is needed Provides exceptional customer service to internal and external customers Ensures compliance with federal, state, and local governments, third party contracts and company policies Other duties as requested

Requirements

Knowledge of home infusion therapy billing practices required
1 year of Medical and Billing Collections experience required
High School Diploma or GED required
Knowledge of HCPC-coding and medical terminology
Excellent math and writing skills
Experience providing customer service to internal and external customers
Excel and Outlook experience required

Nice To Haves

CPR+ system experience preferred

Responsibilities

Review billing statements for patient balances remaining after third party payments have been received and posted and Generate and distribute Patient Collection Reports to the field identifying delinquent patient accounts
Communicates with patients regarding overdue balances, billing concerns and/or payment arrangements
Monitor Soleo’s collection agency portal and provide requested information as needed
Prepare necessary adjustments to patient balances after all collection efforts have been exhausted
Reviews Soleo Assistance Applications for final approval or denial
Create and submit manufacturer co-payment claims in a timely manner
Manage the Mfg Co Pay A/R for prompt collections
Maintain positive relationships with Mfg Co-Pay Programs
Create patient invoices for missing pumps as identified by the Pump Management Team and tracks them through the collections process
Research and prepare patient refund requests when necessary
Researches patient correspondence and return mail
Documents notes in a clear and concise fashion in Company software system
Identifies issues/trends and escalates to Manager when assistance is needed
Provides exceptional customer service to internal and external customers
Ensures compliance with federal, state, and local governments, third party contracts and company policies
Other duties as requested