Patient Accounts Specialist

PRAIRIE VIEW INC•Newton, KS

About The Position

SERVICE LINE GOAL: To support clinicians in providing mental health services. POSITION RESPONSIBILITIES: REVENUE CYCLE Receive and return calls promptly using appropriate telephone etiquette. Handle telephone information request with courtesy, accuracy and respect for confidentiality. Demonstrate knowledge about insurance benefit requirements for referrals, pre-admissions, certifications, and managed care contract guidelines. Ensure timely processing of' insurance verification prior to the patient's scheduled appointment including accurate follow-up utilizing on-line insurance verification tools such as the Availity website. Utilize Scheduled Appointments Financial Eligibility report to assure applicable co-pay and/or patient balances due upon check-in have been noted appropriately COLLECTIONS Be responsible for the patient's total account, including setting up appropriate payment arrangements with the patient, helping with the collection process, and working with the patient and clinician to access additional funding sources when appropriate, such as grant funds and/or patient assistance funds. Collect payments from clients as required, making note of any reasons if requested payment is not collected. Receive and process credit/debit card payments from patients who call to pay on their accounts. STAFF DEVELOPMENT QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH COWORKERS AND CUSTOMERS

Requirements

Minimum Education: High School graduate or equivalent is required
Minimum Experience: One year of previous patient/client registration, billing and collections, financial counseling and/or customer service experience preferred
Must have previous office experience
Must have an enthusiastic and positive attitude
Must have a professional demeanor
Demonstrate a team approach by working cooperatively with coworkers and other departments and serving as a backup as needed
Must be proficient at basic computer skills; Microsoft Word and Outlook
Must have ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
Must be detail oriented
Ability to initiate communication with patients and their family members
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
Must have good writing and communication skills
Ability to work independently, make decisions and follow through
Must be dependable and on time
Must be able to sit and type at a desk for a minimum of four hours at a time
Must be able to get around office with ease

Responsibilities

Receive and return calls promptly using appropriate telephone etiquette.
Handle telephone information request with courtesy, accuracy and respect for confidentiality.
Demonstrate knowledge about insurance benefit requirements for referrals, pre-admissions, certifications, and managed care contract guidelines.
Ensure timely processing of' insurance verification prior to the patient's scheduled appointment including accurate follow-up utilizing on-line insurance verification tools such as the Availity website.
Utilize Scheduled Appointments Financial Eligibility report to assure applicable co-pay and/or patient balances due upon check-in have been noted appropriately
Be responsible for the patient's total account, including setting up appropriate payment arrangements with the patient, helping with the collection process, and working with the patient and clinician to access additional funding sources when appropriate, such as grant funds and/or patient assistance funds.
Collect payments from clients as required, making note of any reasons if requested payment is not collected.
Receive and process credit/debit card payments from patients who call to pay on their accounts.

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