Patient Accounts Rep II

BJC HealthCare • St. Louis, MO

19h • Hybrid

About The Position

BJC HealthCare is seeking a Patient Accounts Representative II for their refunds team. This role serves as a subject matter expert in ensuring the timely review, collection, and resolution of all payor and patient accounts. The position provides ongoing analysis and review of insurance verifications and account submissions. It also facilitates the resolution of debit and credit accounts based on information gathered from insurers, physicians, hospital personnel, governmental agencies, and patients. Additionally, this position is responsible for training and mentoring junior-level staff.

Requirements

• High School Diploma or GED
• <2 years of experience

Nice To Haves

• 2-5 years of experience

Responsibilities

• Serves as the subject matter expert in the area of insurance collection activities and billing resolution; resolves complex accounts and ensures their full resolution.
• Contacts insurance companies regarding complex claims, updates account information, and completes advanced administrative tasks on accounts.
• Completes necessary follow-up tasks in a timely manner while maintaining departmental quality and productivity standards.
• Confirms patient benefits with insurance carrier and re-files insurance claims as necessary to ensure timely and accurate payment.
• Works with assigned payors and assist in the communication of identified payor issues for remediation efforts.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees