Patient Accounts Receivable Specialist

The Remedy•Hudson, WI

35d

About The Position

At The Remedy, healing begins with compassion, connection, and innovation. We meet people wherever they are on their mental health journey, creating space for care, courage, and change. From our clinicians to our support teams, every role contributes to helping others find their way forward. The Patient Accounts Receivable Specialist position provides exceptional customer service by responding to patient questions specific to a bill for medical services, processing payments, creating payment plans, all while adhering to company policies. The position will be staffed during office hours (8-4:30 pm).

Requirements

Minimum: High School Diploma or equivalent.
Minimum: 2 years of revenue cycle experience in a healthcare setting.
Ability to work independently with minimal instruction in a team environment.
Understanding of CMS billing guidelines and professional clinic billing guidelines.
Experience of PC, Windows and Microsoft Office.
Knowledge of healthcare insurance and medical terminology.
Good grammar, spelling and communication skills.
Ability to multi-task.

Nice To Haves

Post secondary education.

Responsibilities

Handle incoming calls and assist patients with account balance inquiries.
Educate patients on EOBs, CPT codes, and diagnosis details to ensure clarity and understanding.
Process, collect, and accurately post payments to the system, maintaining financial integrity.
Coordinate payment reporting and communicate details to collection agencies for timely follow-up.
Deliver exceptional customer service via phone, resolving inquiries with professionalism and empathy.
Demonstrate independent judgment to prioritize tasks and meet deadlines efficiently.
Ensure compliance with clinic payment policies and procedures.
Assist with all other duties as assigned.