Patient Accounts Manager

Universal Health Services•Richmond, VA

47d

About The Position

Universal Health Services (UHS), one of the nation's largest and most respected providers of hospital and healthcare services, one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. In 2024, UHS was recognized By Newsweek and Plant-A Insights Group; Universal Health Services (NYSE: UHS) announced today that it has been recognized as one of America's Greatest Workplaces for Diversity 2024 by Newsweek and Plant-A Insights Group. UHS has been growing steadily since our inception into an esteemed Fortune 500 corporation, our annual revenues during 2022 were approximately $13.4 billion. In 2023, UHS was again recognized as one of the World's Most Admired Companies by Fortune; ranked #311 on the Fortune 500; and ranked #434 among U.S. companies on Forbes Global 2000 World's Largest Public Companies. Our operating philosophy is as effective today as it was upon the Company's founding in 1979: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. UHS has approximately 94,000 employees and through its subsidiaries operates 27 inpatient acute care hospitals, 331 inpatient behavioral health facilities, nearly 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. The Atlantic Region CBO is seeking a dynamic and talented Agency Representative. The primary responsibility of the Customer Service Manager is to manage resolution of patient complaints and to follow up on insurance and patient accounts. Manages the customer service staff and the customer service workflow to assure effective and efficient resolution patient account issues.

Requirements

This position must be proactive, assertive and articulate knowledge and understanding of payer claims processing philosophies.
Guides individuals internally and externally to desired outcomes.
Develops strong working relationships with major payers to assure timely resolution of claims processing issues.
Understands complexity of start up operations and project management to assure proper allocation of resources.
This position must have the ability to communicate clearly and concisely both verbally and writing.
Customer focused, providing service consistently exceeding expectations to both internal and external customers.
Proficiency in Microsoft Office applications and others as required.
Ability to prioritize needs and effectively manager resources appropriately.

Responsibilities

Manages the collection workflow of the CBO.
Completes and reviews daily, weekly and monthly departmental reports.
Resolves issues associated with patients, payers or agencies escalated by customer service specialists.
Resolve issues associated with customer service between other internal departments of the CBO or external departments of the facilities served
Counsels staff with productivity, work and disciplinary actions.
Monitors productivity standards at the individual level and directs staff in meeting departmental goals and objectives
Mentors and coaches staff by providing on-going training as necessary to assure communication of common issues/concerns
Interviews and makes recommendations to hire new employees
Other duties as assigned