Patient Accounts - Customer Service Representative

Methodist Health System • Dallas, TX

6d • Onsite

About The Position

This role involves working with account receivables management system modules, including billing, claim corrections, reconciliation, payment posting, refunds/credit balances, customer service, and follow-up. The primary goal is to maximize customer satisfaction and profitability. Depending on the assigned role, responsibilities may include reviewing claim information for accuracy, providing feedback to clinical and non-clinical areas regarding claim errors or denials, and offering cross-coverage for other areas as needed to ensure efficient operations and patient satisfaction. The position is located in the centralized billing office for the health system, assisting patients with billing questions via phone.

Requirements

• High school Diploma or Equivalent required
• Customer Service Representative for call center, assisting patients with billing questions in the centralized billing office for the health system.
• Secondary duties to be performed in between phone calls.
• Health care terminology surrounding medical diagnostic and procedural coding.
• High-quality math skills necessary.
• Ability to identify trends and variances.
• Microsoft Office software experience required.

Nice To Haves

• EPIC experience highly preferred.
• Bilingual (Spanish) preferred.
• Experience with contract language preferred.

Responsibilities

• Proficiency with one or more assigned receivables' management system modules including but not limited to patient registration, charge entry, coding, claims processing, collections, reports, and patient information inquiry.
• Works all cases assigned to a Work Queue at the time of entry to ensure corrections and provide feedback to other areas and to ensure timely reimbursement.
• Provide customer service on the telephone and in the office for all patients and authorized representatives regarding patient accounts in accordance with office protocol. Customer calls regarding accounts receivable should be returned within 2 business days to ensure maximum patient satisfaction.
• Follows-up on all assigned returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction.
• Provides feedback to Management regarding claims issues of incorrect and/or missing information, which includes failure to get authorization at registration.
• Review and resolution of all assigned payer correspondence.
• Other duties as assigned

Benefits

• Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare.
• For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness.
• Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others.
• Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community.
• Our reputation as an award-winning employer shows in the distinctions we’ve earned: Great Place to Work Certified 2026-2027 Glassdoor’s Best Places to Work 2025 & 2026 Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026 TIME’s Best Companies for Future Leaders 2025 & 2026 Newsweek’s America’s Most Admired Workplaces 2026 Glassdoor’s Best-Led Companies 2025 Fortune Best Workplaces in Health Care 2025 Military Friendly Gold Employer 2025 Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025 Newsweek’s Americas Greatest Workplaces 2025

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees