Patient Accounting Generalist Mon - Fri 8:00A-4:30P

Cumberland Heights Foundation • Nashville, TN

18h • Hybrid

About The Position

Cumberland Heights is seeking a Patient Accounting Generalist to support its mission of providing high-quality, cost-effective care for individuals and families affected by chemical dependency. The role involves ensuring a safe, loving, and healing environment, combining professional excellence with the principles of the Twelve Steps. The Patient Accounting Generalist will perform various responsibilities, including verifying insurance benefits, creating billing accounts, and processing charges, payments, and adjustments. This position also involves registering demographic and insurance information, scanning documents, and maintaining patient billing accounts within the patient accounting software. The role requires accuracy, attention to detail, and the ability to maintain confidentiality while interacting with patients and colleagues.

Requirements

• High school diploma or GED is required.
• Intermediate computer skills including Microsoft (Outlook, Work and Excel)
• Ability to problem-solve, analyze, and interpret information.
• Excellent customer service skills and attention to detail.
• Ability to remain calm and supportive when dealing with hostile persons via communications.
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.

Nice To Haves

• Minimum of two (2) years collections or other Accounts Receivable experience preferred.
• Experience with AS400 and medical software preferred.
• If recovering, two (2) years of verifiable abstinence required with active participation in an appropriate twelve-step program preferred.

Responsibilities

• Keys payments, adjustments, and charges with a high degree of accuracy.
• Maintains batch files for reference and auditing purposes.
• Verify insurance eligibility and coverage—documenting same in electronic medical record.
• Review demographic and insurance information from Patient Registration to ensure accuracy.
• Audit billing accounts to ensure accuracy with demographic information.
• Create patient billing accounts in the patient accounting software.
• Performs daily bed transfers in the patient accounting software.
• Provides coverage for Patient Registration as needed.
• Works with Financial Advisors to provide assistance with discharges, adjustments, and rosters.
• Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services.
• Ensures proper handling and distribution of company funds.
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned by Coordinator/Director.

Benefits

• Medical, Dental and Vision effective 1st day of month following 28 days of employment
• Employer Contribution for Health Saving Account or Health Reimbursement Account
• 401K with Company match and eligibility after 90 days of employment
• Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED