Patient Account Supervisor

Conifer Health Solutions•Frisco, TX

About The Position

The Supervisor is responsible for the supervision and leadership of the Patient Account Representatives, both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling, and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. Identify performance deficiencies and opportunities and implement action plans as appropriate. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement, and growth of subordinates. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned . Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging. Interview candidates and make hiring recommendations and decisions. Complete monthly quality evaluations. Monitor staff scheduling and adherence to time and attendance protocol. Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost. Promptly identify issues and develop action plans to mitigate or resolve. Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude. Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates. Identify performance deficiencies and opportunities and implement action plans as needed. Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients. Timely completion of accounts referred to the Supervisory Desk by staff or management. Effectively communicate and interact with subordinates, management and clients. Conduct, attend and participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as one-on-one monthly meetings with subordinates to provide consistent performance feedback. Complete the mid-year and year end Performance Management review. SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. No. Direct Reports (incl. titles) Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps

Requirements

Very good written and verbal communication skills
Strong interpersonal skills
Strong technical skills, including PC and MS Office Suite knowledge
Proficient in building a strong team to meet performance goals
Effectively manages multiple tasks
Displays sound judgment and reasoning abilities
Creative and innovate thinking
Achieves results with accuracy and precision
Advanced knowledge of healthcare A/R
Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
Proficient in Microsoft Office (Word and Excel)
Advanced writing skills
Ability to provide advanced customer service
Ability to train and coach staff
Ability to multi-task
Strong leadership and organizational skills
High School diploma and/or equivalent education
4-7 years experience preferred
Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes.
Supervisory experience or demonstrated leadership.

Responsibilities

Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging.
Interview candidates and make hiring recommendations and decisions.
Complete monthly quality evaluations.
Monitor staff scheduling and adherence to time and attendance protocol.
Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
Promptly identify issues and develop action plans to mitigate or resolve.
Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude.
Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates.
Identify performance deficiencies and opportunities and implement action plans as needed.
Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients.
Timely completion of accounts referred to the Supervisory Desk by staff or management.
Effectively communicate and interact with subordinates, management and clients.
Conduct, attend and participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as one-on-one monthly meetings with subordinates to provide consistent performance feedback.
Complete the mid-year and year end Performance Management review.

Benefits

Medical, dental, vision, disability, life, and business travel insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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