PATIENT ACCOUNT SPECIALIST
South Central Regional Medical Center•Laurel, MS
•Onsite
About The Position
The Patient Account Specialist is responsible for providing exceptional customer service and support within the Billing Business Office. This role focuses on self-pay account follow-up, payment posting, account resolution, and Single Billing Office functions to ensure accurate account management, timely payment processing, and positive patient experiences.
Requirements
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to communicate clearly and professionally
- Ability to work independently and manage priorities
- Strong attention to detail
- Proficient computer skills
- Ability to maintain confidentiality of sensitive information
Nice To Haves
- Associate or bachelor’s degree in related field preferred
- Previous experience in medical billing, collections, or healthcare finance strongly preferred
Responsibilities
- Assist patients with billing questions and account concerns
- Process and post payments, adjustments, and refunds accurately
- Maintain detailed documentation of account activity
- Perform SBO functions including account review and balance verification
- Research and resolve account discrepancies
- Work returned mail and update account information
- Coordinate with internal departments to resolve issues
- Ensure compliance with billing regulations and HIPAA
- Maintain productivity and quality standards
- Assist with special projects and additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
