Patient Account Specialist- Customer Support-Remote

Upstream Rehabilitation

7d•$15 - $16•Remote

About The Position

Upstream Rehabilitation is looking for a Remote Patient Account Specialist to join our team. This role is responsible for assisting patients with billing, insurance, and other inquiries in a high-volume call center environment. The specialist will demonstrate behaviors that reflect Upstream Rehabilitation’s mission, vision, and values, ensuring a safe and courteous experience for patients.

Requirements

High School diploma or equivalent experience.
Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism.
Exceptional communication skills, including oral, written and presentations abilities.
Strong active listening, attention to detail, and capacity to multitask effectively.
Proven ability to identify and resolve problems in a timely manner.
Self-motivated with the ability to stay on task and participate in routine check-ins.
Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
Proficiency in Microsoft Office Suite or similar software applications.

Nice To Haves

High-volume call center experience and/or medical billing experience.
Healthcare industry experience.

Responsibilities

Answer inbound patient calls in a high-volume call center environment, providing assistance with billing questions.
Escalate unresolved issues to the Accounts Receivable (AR) team.
Process payments and set up payment plans.
Communicate effectively to resolve billing concerns.
Build rapport by being courteous and friendly.
Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
Refer complex or difficult calls/situations to the team lead or manager.
Other duties and projects as assigned.