Patient Account Specialist

Retina Consultants of Texas•Conroe, TX

10d•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Account Specialist to provide excellent customer service in a fast-paced clinic environment at The Woodlands Clinic. The position serves as a liaison between patients, clinical teams, and revenue cycle operations, guiding patients on insurance coverage, billing practices, and payment options. It supports a positive patient experience while maintaining accuracy and compliance and helping resolve outstanding balances in a timely manner. The role requires travel to various clinics as patient and provider needs dictate. Clinic hours are Monday through Friday between 6:30 a.m. and 6:30 p.m.; schedules are provided weekly based on provider clinic, patient, and surgery schedules. The position pays $18.00 or more per hour and is eligible for overtime. RCTX describes itself as the largest retina-only ophthalmology practice in the United States, with 26 physicians and 25 locations. Its culture emphasizes Hard Work, Authentic Care, and Innovation. Full-time eligible employees receive the listed benefits after a 60-day introductory period, except benefits identified as available from the starting date of hire. RCTX is an equal opportunity employer.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of experience in accounts receivable, healthcare billing, or revenue cycle operations within a medical setting.
Knowledge of healthcare billing, insurance processes, and revenue cycle operations.
Strong communication and customer service skills with a patient-centered approach.
High attention to detail and strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Effective conflict resolution and critical thinking skills.
Strong organizational and time-management abilities.
Commitment to confidentiality, compliance, and accuracy in financial documentation.
Ability to travel between clinic locations as needed.
Ability to lift up to 10 lbs., sit for prolonged periods, frequently use hands and wrists for computer work, and perform screen-based tasks requiring close visual acuity.

Nice To Haves

Bilingual Spanish speaker.
Proficiency with EMR and billing systems.

Responsibilities

Conduct outbound calls to patients regarding outstanding balances.
Review, analyze, and reconcile patient accounts, including copays, deductibles, and insurance balances.
Explain patients’ financial responsibility and generate accurate estimates when applicable.
Perform collection activities in accordance with RCA policies and regulatory guidelines.
Address patient inquiries, complaints, and disputes professionally and with a focus on resolution.
Identify discrepancies and coordinate resolution with internal teams, including billing, coding, and front office teams.
Document account activity thoroughly and maintain accurate, compliant records.
Escalate complex or unresolved issues to the PAS Lead as appropriate.
Meet or exceed assigned productivity and quality performance metrics (KPIs).
Educate patients about billing processes, insurance coverage, and payment expectations.
Offer and explain payment arrangements and financial assistance programs, including MAP Program and Hardship.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Voluntary life insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Pet insurance
Pre-tax HSA contributions
401(k) retirement savings contributions with Roth and Traditional options from the starting date of hire
Long-term disability
$25,000 basic life insurance policy
3% 401(k) safe harbor contribution
Employer HSA contributions
Annual performance merit increases
Certification opportunities
Rewards and recognition platform
WellHub Starter Plan gym membership
Paid time off
Eight paid holidays and one floating holiday annually
Overtime eligibility