Patient Account Specialist - Downtown Headquarters
ProMedica Shared Services•Toledo, OH
•Onsite
About The Position
As the Patient Account Specialist, you serve as an ambassador for patients who call with questions regarding their billing statement. You will resolve any issues to ensure patients have a positive experience. You will verify insurance benefits as needed and identify enrollment issues and look at available coverage. In this role you will identify deductibles, out-of-pocket expenses, co- payments and other payor-driven items. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.
Requirements
- High school diploma or equivalent
- Must have medical billing or customer service experience in a physician, hospital, home health or hospice environment
Responsibilities
- Serve as an ambassador for patients who call with questions regarding their billing statement.
- Resolve any issues to ensure patients have a positive experience.
- Verify insurance benefits as needed.
- Identify enrollment issues and look at available coverage.
- Identify deductibles, out-of-pocket expenses, co-payments and other payor-driven items.
Benefits
- Flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
