Patient Account Specialist

One Community Health•Sacramento, CA

1d•$25 - $32•Onsite

About The Position

The Patient Account Specialist will be responsible for managing various aspects of the medical administration billing process, including paper claim submission, patient account follow-up, Good Faith Estimates, claim documentation, patient communications, and patient payment processing. This role is 100% on-site - Sacramento, CA (95811).

Requirements

High School Diploma
Knowledge of insurance claim processes, EOBs, and patient account management.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Nice To Haves

Proficiency with electronic health records (EHR), practice management systems, and Microsoft Office applications is preferred.
Medical Billing or Healthcare Administration
EPIC experience
Previous experience in medical billing, revenue cycle management, or healthcare administration preferred.
Experience working with paper claims and insurance follow-up is preferred.
Knowledge of HIPAA compliance and patient confidentiality requirements.
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.

Responsibilities

Prepare, review, and submit paper insurance claims accurately and timely.
Generate and provide Good Faith Estimates in compliance with applicable regulations.
Gather, organize, and submit required claim attachments and supporting documentation to insurance carriers.
Process and distribute incoming and outgoing mail/correspondence related to billing, insurance, and patient accounts. Redirecting mail/correspondence to appropriate departments/personnel when necessary.
Answer patient phone calls regarding billing inquiries, account balances, insurance claims, and payment options.
Work patient accounts receivable (A/R) to resolve outstanding balances and follow up on unpaid claims and patient responsibility.
Collect and process patient payments over the phone while maintaining confidentiality and compliance with payment security standards.
Research and resolve billing discrepancies, denied claims, and payment issues.
Maintain accurate documentation of all billing activities, patient communications, and account updates.
Collaborate with clinical and administrative staff to ensure accurate billing information and claim submission.
Additional duties as assigned by supervisor.