Patient Account Specialist

ProMedica • Toledo, OH

1d • Remote

About The Position

As the Patient Account Specialist, you serve as an ambassador for patients who call with questions regarding their billing statement. You will resolve any issues to ensure patients have a positive experience. You will verify insurance benefits as needed and identify enrollment issues and look at available coverage. In this role you will identify deductibles, out-of-pocket expenses, co-payments and other payor-driven items. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

Requirements

• High school diploma or equivalent
• Must have medical billing or customer service experience in a physician, hospital, home health or hospice environment
• Must reside within 60 miles of Toledo, OH 43604

Responsibilities

• Serve as an ambassador for patients who call with questions regarding their billing statement.
• Resolve any issues to ensure patients have a positive experience.
• Verify insurance benefits as needed.
• Identify enrollment issues and look at available coverage.
• Identify deductibles, out-of-pocket expenses, co-payments and other payor-driven items.

Benefits

• medical
• dental
• vision
• company paid life insurance
• paid time off
• a 401k retirement plan
• an employee assistance program
• other voluntary coverage options
• employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED