Patient Account Specialist I

DRISCOLL HEALTH PLAN•Corpus Christi, TX

About The Position

This position reports to the Director Cardiology Clinics. This position is responsible for the creation of the patient account in the EMR patient accounting system in support of patient care departments and in support of the revenue, billing, and reporting cycle to also secure reimbursement. This includes but is not limited to functions under the categories of patient accounting, referral order record management, patient scheduling, pre-registration/registration or pre-admission, admission, verification of patients’ benefits, gather & document insurance benefit details, authorization procurement as required by payer policy, creating estimate of cost, documentation of the authorization and/or referral order record, obtaining consent signatures, granting MyChart or MyChart non-patient proxy account access, documentation of actions taken and of patient financial discharge task. This role serves as a key promoter of service excellence which, along with the team, strives to meet and exceed the needs of their customers.

Requirements

High school diploma or general education degree (GED) required.
One-year related experience and/or training preferred.

Responsibilities

Creation of the patient account in the EMR patient accounting system.
Support of patient care departments.
Support of the revenue, billing, and reporting cycle to secure reimbursement.
Patient accounting functions.
Referral order record management.
Patient scheduling.
Pre-registration/registration or pre-admission.
Admission.
Verification of patients’ benefits.
Gather and document insurance benefit details.
Authorization procurement as required by payer policy.
Creating estimate of cost.
Documentation of the authorization and/or referral order record.
Obtaining consent signatures.
Granting MyChart or MyChart non-patient proxy account access.
Documentation of actions taken and of patient financial discharge task.
Serve as a key promoter of service excellence.
Maintain utmost level of confidentiality.
Adhere to hospital policies and procedures.
Demonstrate business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Adhere and comply with customer service standards and dress code.
May be required to work rotating shifts.
May be part of the disaster plan A or B team during disaster events.
Occasional travel may be required.